We are open Monday through Friday, 9 am to 5 pm. We answer emails as soon as possible.
If you'd like to check the status of an order, (or cancel one that hasn't been processed), please go to the customer account page.
What does my order status mean?
Recent = Your order has not been processed. Changes can be made or order can be cancelled.
Review = Order has entered the processing system.
Hold = Your payment was declined or we have questions about your order.
Approved = Your order has been processed and is shipping from the manufacturer.
Processing = Your order is being shipped from our TX warehouse.
Preorder = We've had to order more stock to complete your order but will ship as soon as possible. Average delay of 1-3 additional business days.
Cancelled = Your order has been cancelled and you should have been notified via email.
Pro Safety Supplies, LLC
1800 N. Glenville Drive
Richardson, TX 75081